Area guides
How to Set Up Utilities in Japan: Electricity, Gas, Water and Internet
How to Set Up Utilities in Japan
Setting up utilities is one of the first tasks when you move into a Japanese apartment. Most services require a phone call or online registration in Japanese — but this guide walks you through each step.
Electricity (電気)
When to set up: Before your move-in date if possible.
- Check the welcome pamphlet in your apartment — it usually lists the electricity provider (TEPCO for Tokyo, Kansai Electric for Osaka/Kobe area, etc.)
- Go to the provider's website or call their new contract line
- You'll need: your new address, move-in date, and a bank account for direct debit
- Electricity is usually turned on automatically — flip the circuit breaker if it's off
Foreigner-friendly option: Many providers now offer English-language support online.
Gas (ガス)
Important: Gas requires a technician visit — you must be present at home.
- Contact the gas company listed on your apartment's welcome guide
- Schedule an inspection appointment (立会い) for move-in day or shortly after
- The technician will test all gas appliances and light the pilot if needed
- Major providers: Tokyo Gas, Osaka Gas, Toho Gas (Nagoya area)
Note: Never turn on gas appliances before the inspection — it's a safety requirement.
Water (水道)
Water in Japan is handled by your local municipality:
- Contact your city/ward waterworks bureau (水道局) online or by phone
- Provide your address and move-in date
- Water is often already connected — you just need to register as the new resident and arrange billing
Internet (インターネット)
Japan has excellent fiber internet. Setup takes 1–4 weeks, so apply early.
Popular options:
- NTT Hikari (フレッツ光) — widely available, works with many ISPs
- au Hikari — good bundled plans
- Softbank Hikari — affordable plans
- NURO光 — very fast where available
For temporary internet while waiting: a pocket WiFi (ポケットWi-Fi) or data SIM works well.
NHK (Broadcasting Fee)
A note: NHK collectors may visit. If you have a TV or a TV-tuner device, you are legally required to pay the NHK fee (約1,225円/month). If you don't own a TV, you can decline.
Let Shin Housing Help You Get Settled
Our team can advise on utility setup for your specific area and apartment type.